Privacy policy

Last updated: July 26, 2026

This Privacy Policy explains how Cloud Nine (“Cloud Nine,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit cloudnineclothing.ca, place an order, contact us, or otherwise use our services.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.
  • Order and payment information, such as products purchased, order history, payment status, and transaction details. Payment-card information is processed by our payment providers and is not stored directly by Cloud Nine.
  • Account and support information, including account details, messages, return requests, reviews, survey responses, and other information you choose to provide.
  • Device and usage information, such as IP address, browser and device information, cookie identifiers, pages viewed, searches, referring URLs, and interactions with the Site and our advertisements.
  • Marketing preferences, including your email, SMS, and cookie choices.

How we collect information

We collect information directly from you, automatically through cookies and similar technologies, from service providers that help operate our business, and from advertising, analytics, and social-media partners where permitted by law.

How we use information

We use personal information to:

  • operate the Site and provide products and services;
  • process payments, fulfill and deliver orders, and manage returns and refunds;
  • communicate with you and provide customer support;
  • detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity;
  • measure and improve our Site, products, marketing, and customer experience;
  • send marketing communications where permitted and according to your choices; and
  • comply with legal obligations and protect our rights and the rights of others.

Cookies, analytics, and advertising

We and our partners use cookies, pixels, tags, and similar technologies to keep the Site working, remember preferences, understand Site use, measure campaigns, prevent fraud, and provide or measure advertising where permitted.

Our service providers and partners may include Shopify, payment processors, fulfillment and shipping providers, customer-support providers, email and SMS providers, fraud-prevention services, and analytics or advertising services such as Google, Meta, Microsoft, and TikTok. Their handling of personal information is governed by their own privacy terms.

You can manage non-essential cookies through the privacy controls made available on the Site and through your browser. You can also adjust advertising preferences through the relevant platform. Blocking cookies may affect some Site features.

How we disclose information

We may disclose personal information to:

  • Shopify and other vendors that host, secure, analyze, support, market, and operate our store;
  • payment, shipping, fulfillment, returns, and fraud-prevention providers;
  • advertising and analytics partners, subject to applicable consent and opt-out requirements;
  • professional advisers and parties involved in a business transaction; and
  • government, regulatory, law-enforcement, or other parties when required by law or necessary to protect rights, safety, and security.

We do not sell personal information for money. Certain disclosures for cross-context behavioural advertising may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may opt out using the Site’s privacy controls or by contacting us.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its commerce services. You can learn more in Shopify’s Privacy Policy.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary by the type of information and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards. No system or transmission method is completely secure, and we cannot guarantee absolute security.

International processing

Cloud Nine is based in Canada. Our providers may process information in Canada, the United States, and other countries where privacy laws may differ from those in your location. Where required, we use appropriate safeguards for international transfers.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information; withdraw consent; object to or restrict certain processing; and opt out of targeted advertising, sale, or sharing. You may also have the right to appeal a decision or complain to a privacy regulator.

To make a request, email hello@cloudnineclothing.ca. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law.

You can unsubscribe from marketing emails using the link in each message. You may still receive transactional messages about orders and customer service.

Children

The Site is not directed to children below the age at which they may independently consent to data processing in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian may contact us to request deletion.

Third-party links

The Site may link to services we do not control. Review those services’ privacy policies before providing personal information.

Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The revised policy will be posted here with an updated date.

Contact us

Cloud Nine
British Columbia, Canada
Email: hello@cloudnineclothing.ca
Phone: 866-547-9206