Frequently asked questions and answers

Collapsible content

  • Orders & Shipping
  • Return & exchange
  • Product & Care

When will my order ship?

After placing your order, please allow up to 2-3 days for processing. Once your package leaves our fulfillment center, the transit time will vary depending on your location. You will receive tracking information as soon as your order is shipped.

Can I cancel or edit my order after it has been placed?

Unfortunately, we cannot guarantee changes to orders once they have been placed. If you need to make any changes, please contact our support team at hello@cloudnineclothing.ca with your order details. While we will do our best to accommodate your request, please note that we cannot guarantee modifications if the order has already been processed or shipped.

I entered the wrong address for my order.

 Please note that Cloud Nine Clothing is not responsible for delays, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the customer. If you have entered an incorrect address, please reach out to support@cloudnineclothing.ca, and we will assist you to the best of our abilities.

I want to cancel my order.

If you wish to cancel your order, please contact us at hello@cloudnineclothing.ca as soon as possible. Our shipping team strives to fulfill orders within 24-48 hours, but if your order has already shipped, we regret that we are unable to cancel it.

How do I track my order?

 Once your package has been shipped from our warehouse, you will receive a shipping confirmation email containing your tracking information. If you haven't received tracking within five days of order confirmation, please reach out to us at hello@cloudnineclothing.ca.

How long will it take to receive my package?

The shipping time will depend on your location and the chosen shipping method. Once your order has shipped, you can track its progress using the provided tracking number.

I ordered a pre-order item, when will it arrive?

For pre-order items, the estimated shipping date is stated on the product page. Please refer to that information to know when your item is expected to be shipped.

Still Have Questions?

Contact Us

Reach out to our dedicated customer support team. We'll be glad to assist you with any further inquiries you may have.